Newly appointed manager Jim has one week to prove his team deserves to come back for another season; Bobby meets with Joey to challenge Jim's promotion, but a hangover threatens his credibility; Lynsey gets fed up with hard-partying Texans.

When a manager position opens up, Jim jumps in, but Bobby has other ideas about who should take over; two sets of clients push Jim's managerial skills to the limit; Kendra confronts Elise about their friendship.

Team morale goes downhill in the wake of Elise and Jim's argument; Kendra loses a family member; Jim oversees a mountain excursion with an Olympic champion and novice skiers; Tamara is forced to make some tough decisions about the future of the team.

When staff members go bobsledding, the leave someone in the dust, Bobby and Charlotte cater to high-maintenance holiday-makers, Kendra and Jim take their clients horseback riding, Jim's frustrations boil over; a team dinner goes downhill.

Reeling from Elise's accusations, Bobby relays his side of the story to Tamara; Kendra oversees a sexy photo shoot for clients; Lynsey's adventure skills are put to the test when a client gets cold feet; tempers flare at the weekly dinner.

Jim's injured knee is put to the test during an extreme adventure with snowboarding buddies; Bobby's new clients, who call themselves Vancouver Royalty, make requests that cause problems for Kendra.

Elise and Tamara point fingers following a dining disaster on the gondola; Jim connects with six young clients; Kendra takes on a mountaintop vow renewal during which a wardrobe malfunction takes place and threatens to derail the ceremony.

Business mogul Joey Gibbons brings together a group of concierges to re-imagine the typical ski vacation; a trio of fun-loving clients do not want to go skiing; Jim cozies up to a woman while dog sledding; a hungover client panics on a gondola.